Installation Process Issues

Installation has failed 

This error occurs when multiple installation processes are started. Sometimes, unzipping Setup.exe takes more than usual time due to the system specifications or some other technical problems. Users are requested to wait for some time once they double-clicked Setup.exe.

Solution:

If you face the error mentioned above, close the dialogue box and double-click Setup.exe again.

Incompatible Client Server Version

This next-generation installer handles all server and client related updates easily. Users are requested to apply updates whenever made available by team Qualitia to maintain server-client compatibility.

Solution:

If you face this error, please apply the latest update available for Qualitia Server.

Other Issues

Cloning Machines with Qualitia Installation is Not Supported

Administrators in some organisations create Virtual Machines (VM) with standard configurations and clone them for different users to use. If they install Qualitia on the base image, Qualitia licensing manager may get duplicate installation id for the cloned VM. The end user may receive a licensing error in some environments. It is, therefore, recommended to install Qualitia separately on the VMs after they are cloned.

Sentinel HASP Run-time Installation

Sometimes, antivirus or firewall may block the Sentinel HASP. In order to continue the installation, please follow some steps mentioned below.

Solution:

1. Launch the Command Prompt as an administrator.
2. Navigate to the folder where haspdinst.exe exists.
3. Execute haspdinst.exe.
4. Continue the Installation Process.

Android Chrome Version - Chrome Driver Compatibility Issue

You may come across following types of errors when the chrome driver and browser versions are not compatible. 

Qualitia depends on the web drivers for mobile Web application testing. In case the chrome driver is not compatible with the browser version, it is recommended to update the driver as well as chrome browser to the latest version.

For more information about latest driver version and detailed change logs, click here.

Object Spy Not Working

Qualitia Object Spy is an Internet Explorer (IE) plug-in embedded within IE window at the bottom of the page. It allows you adding objects in the repository while developing test cases or tasks. You can edit the objects in case of any changes to document structure and at the same time validate changes to objects. 

In order to use this Object Spy tool seamlessly, user has to enable some options in Internet Explorer.

If your Object Spy is not getting launched:

1. Launch the Internet Explorer browser.
2. Click the Tools button from the top right corner and select Internet Options.
3. On the Security tab, deselect the Enable Protected Mode check box and then click OK.
4. Click the Tools button from the top right corner and select Manage add-ons.
5. Enable ObjectSpy and ObjectSpy Toolbar add-ons.
6. Click Close.