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Common Issues

Owned by Sagar Dubewar (Unlicensed)
Last updated: Mar 15, 2018
1 min read

Installation and Upgrade Process Issues

How to Verify Digital Signature Manually?

Qualitia digitally signs all the executable files shared with Qualitia Setup or installable. In case system fails to verify this Digital signature, it is recommended to verify the signature using few simple steps before continuing the operation. 

To verify the Digital Signature manually:

  1. Right-click Setup.exe and select Properties from the context-menu.
  2. In the Digital Signatures section, click Details.
  3. Ensure you see appropriate Signer Information as mentioned in the screenshot below:
    This ensures that the setup.exe is safe to run in the environment.

      

In case you find Signer Information missing, inform Qualitia Support immediately and abort the execution of such files.

Installation Has Failed or The application Could not be started.

This error occurs when multiple installation processes get started or some Windows features are not enabled.

Sometimes, unzipping Setup.exe takes more than usual time due to the system specifications or some other technical problems. Users are requested to wait for some time once they double-clicked Setup.exe.

Solution:

If you face the error mentioned above, close the dialogue box. 

Ensure you have Enabled .Net Framework under Windows Features.

You can confirm whether this feature is enabled using these simple steps mentioned below: 

If the server machine has Windows Server OS, navigate to Server Manager > Right-click Features and select Add Features.

If the server machine has Windows 7 and above, navigate to Control Panel > Programs and Features > In the right pane, click Turn Windows features on or off.

You may have to reboot the system to get the changes effective. After rebooting system, run the setup.exe again.

Case Sensitive Issues in Project Name

Description: If in the source control system (GIT and SVN), the letters of a project name change their case, then Qualitia does not allow to open the project

Solution: You need to change the project name in source control that matches with the Project directory in such a way that the case of every letter of the displayed project matches.

If you are using Qualitia version 7.2.4 or above, then a dialog box prompts which asks to change the case of Project name from the background. Unless you do not do, Qualitia does not work or not allow to open the project.


Incompatible Client Server Version

This next-generation installer handles all server and client related updates easily. Users are requested to apply updates whenever made available by team Qualitia to maintain server-client compatibility.

Solution:

If you face this error, please apply the latest update available for Qualitia Server.

Change Communication Port for Qualitia Server

By default, Qualitia Server is configured to use communication port 8889. In case this port is being used by some another application, you may change this communication port to any other available port. 

To change the communication port for Qualitia Server:

  1. Navigate to %localappdata%\QualitiaWDServer\app-5.2.0\Server.
  2. Open the application.properties file.
  3. Update value for server.port.
  4. Save and close the file.
  5. Restart the Qualitia Server service from the Services console and continue installation. 

Exception in UpgradeProjectDatabase : <Project_Name>: Too many connections.

This error occurs when the number of projects is more than 50. In order to proceed with the upgrade process, you must then increase the limit of maximum connections allowed in the MySQL database settings. By default, 151 is the maximum permitted number of simultaneous client connections.  

You can set this limit from where the MySQL server maintains system variables that configure its operation. System variables can be set at server startup using an option file.

Increasing Limit using Option File (Windows)

You can increase this max_connections limit Using Options File (sometimes called Configurations File).  

  1. Navigate to C:\ProgramData\MySQL\MySQL Server 5.7 on the machine where MySQL is installed.  
  2. Edit the my.ini file using any text editor.  
  3. Update the value for max_connections.  
  4. Save and Close the file. 
  5. Restart MySQL service to get the changes affected.  

For other related information, refer to the MySQL documentation. 

Increasing Limit using Option File (Linux) 

If the MySQL is installed on the Linux machine, you will find my.cnf file in the MySQL installation directory. You can update the value for max_connections in my.cnf file using any text editor.  

For more information, refer to the MySQL documentation. 

Other Issues

Unable to launch Qualitia Automation Studio.Could not find a part of the path 'C:\Users\<USERNAME>\AppData\Local\QualitiaWDClient\Selenium'.

This error occurs when the Selenium folder is missing in the Qualitia installation directory. This folder consists of all the browser drivers that are required for the test case executions using different browsers. 

By default, this directory is created at the time of installation. The installation process may miss to create it in some specific environments.  

Resolution:

To resolve this error, create a new folder in the Qualitia installation directory (%localappdata%\QualitiaWDClient), name it as selenium, and try launching Qualitia again.

Filename too long (Git-version control system)

The older version of GIT has a restriction about file path. It does not accept the files that exceed the file path and name that has more than 256 or 260 characters.

To resolve this error, you can try following workarounds.

  1. Workaround 1: Update the Git version to the latest one.

  2. Workaround 2: Change Git settings by executing this command:

    git config --system core.longpaths true

  3. Workaround 3:
    Update the registry key (in Windows 10, version 1607, and later)
    HKLM\\SYSTEM\\CurrentControlSet\\Control\\FileSystem LongPathsEnabled (Type: REG_DWORD) should be set to 1.

     view image

    If any of the workaround mentioned above does not work or you are unable to follow these workarounds due to any permission-related issues, you can move the Qualitia project to some local drive with relatively shorter path. Moving the project to the local drive or shorter path saves some character space and may resolve the issue.

Exception Occurred While Launching Chrome. X Attempts Exhausted.

This error occurs when the Google Chrome browser and Chromedriver are not compatible.

To resolve this error, kindly download the correct chrome driver as per the browser version from here.

  1. Once downloaded, open Qualitia Automation Studio, go to Setting > Configuration Setting and then click Platform.
  2. Select Browser Type as Google Chrome.
  3. In Chrome Driver Path, select the chromedriver.exe which you have downloaded for your chrome version.

Could not generate the license because: enforcement type is incompatible.

Solution:

This error occurs when the Sentinel License Manager is missing on the designated machine. Before initiating the Qualitia installation, you must first activate Qualitia license. Activating license includes installing Sentinel License Manager (haspdinst.exe).

To resolve this error:

  • Install Sentinel License Manager (haspdinst.exe).

You will find this file in the Support_Packages folder shared with Qualitia Automation Studio setup.

Suite Execution Fail Error: com.mysql.jdbc.Connection.isValid(I)Z

This error occurs due to incompatible driver version of MySQL. To resolve this error, you must download and place the compatible version of MySQL driver at the specified location.

To resolve this error:

  1. Download the compatible version of MySQL Driver.
  2. Unzip the file.
  3. Copy mysql-connector-java-8.0.11.jar and place it to %localappdata%\QualitiaWDClient\app-5.x.x\WebDriver\lib location on the machine where you have installed Qualitia.
  4. Navigate to %localappdata%\QualitiaWDClient\app-5.x.x\WebDriver.
  5. Edit build.xml and replace mysql-connector-java-x.x.x-bin with the new file name (i.e. mysql-connector-java-8.0.11.jar).
  6. Save and close the file.
  7. Restart Qualitia Automation Studio. 

How to update Chrome Driver?

You may face problems in test case executions in case the Google Chrome browser and chrome driver versions are not compatible. With new versions of google chrome browsers, it is important to update the chrome drivers to run the test cases flawlessly. 

If the browser and driver versions are not compatible, you may get following error.

In such cases, you must update the browser driver versions. You can get the correct chrome drivers here.

  1. Once downloaded, open Qualitia Automation Studio, go to Setting > Configuration Setting and then click Platform.
  2. Select Browser Type as Google Chrome.
  3. In Chrome Driver Path, select the chromedriver.exe which you have downloaded & extracted for your chrome version.
  4. Click OK.

Your test cases should now get executed as expected. 

TC Out of Sync (Reports)

This error usually occurs when the execution of suite is started but the corresponding test case is edited or being updated by one or other users.

In case you face this issue, you open the corresponding test case from the Develop section, click Save and continue execution from Suite or Scheduler.

If you are getting this error after test case execution using Qualitia Bot, you need to create the test case execution XMLs again.

To create test case execution XMLs again:

  1. Navigate to the Execute section.
  2. Select suite from which you want to execute test cases.
  3. Mark the test cases which you want to execute.
  4. Click Save As XML.

In case the issue persists, please connect to Qualitia Support.

Error in updating the test case, please check your access to GIT server. Git error: Too many redirects of error in authentication.

This error occurs when authentication details provided under Qualitia Configuration settings are incorrect.

To update Git/Bitbucket authentication details:

  1. In Qualitia automation studio, go to Setting > Configuration Setting > General.
  2. Update authentication details.
  3. Click OK.
  4. Restart Qualitia.

Error in Updating the test case, please check access to your SVN Server. SVN Error: None of the targets are working copies.

This error usually appears when the project artifacts (tasks, test cases) from the SVN server are not accessible from Qualitia client due to one or more reasons. This situation may occur when you update project folder names on either SVN server or on the local machine. While updating the project folder names, ensure you use the same folder names at both the locations; SVN Server and local machine (Project Path).

Also, these folder names are case-sensitive. This problem may appear if folder names are in different cases. 

Version Control Error: Object Reference not set to an instance of an object.

This error occurs when SharpSVN is used as version control tool for the Qualitia test assets. Few SharpSVN components require Microsoft Visual C++ 2010 SP1 Redistributable package.

To resolve this error, you must install Microsoft Visual C++ 2010 SP1 Redistributable package.


Root Cause: java.lang.Exception: C:\Users\<Username>\AppData\Local\QualitiaWDClient/WebDriver\Config/android.properties file does not exist.

Solution:

This error occurs when Qualitia is launched using the incorrect shortcut and user tries to execute the test case for Mobile web or native application.

To resolve this error; create a new shortcut of Qualitia.

To create new shortcut:

  1. Remove an existing shortcut of Qualitia from Desktop.  
  2. Go to %localappdata%\QualitiaWDClient\app-4.1.0.
  3. Right-click Qualitia.exe.
  4. Click Send to and select Desktop (create shortcut).

(warning) User will get this error when executing test case for Desktop Web as well but Qualitia ignores this error and continues execution of test case.

Unable to Add Objects using Objects Spy on Google Chrome

Starting Qualitia Automation Studio v5.6, you can add objects using Object Spy for Google Chrome. In case you face any difficulties while adding objects using Google Chrome extension, uninstall the Qualitia Object Spy extension and reinstall it.

This driver is not configured for integrated authentication.

This error occurs when using Qualitia with SQL server 2016 developer edition and the Authentication Mode is set as Windows Authentication. 

Solution:

  1. Download Microsoft JDBC Driver 6.0 for SQL Server.
  2. Unzip the file at some temporary location.
  3. Go to enu > Auth.
  4. Copy the dll depending on your OS (32 or 64-bit) version.
    (info) If you are using 32-bit, then copy sqljdbc_auth.dll from x86 folder and if you are using 64-bit, then copy sqljdbc_auth.dll from x64 folder.
  5. Open the Java directory that is set under Configuration Settings > Execution > Java Install Path.
  6. Add the dll file to lib and bin folders.
  7. If you are using jre7:
    1. Go to enu > jre7.
    2. Copy sqljdbc41 and add it to Qualitia installed location [C:\Program Files (x86)\Qualitia\Qualitia 3.14\WebDriver\lib].
  8. If you are using jre8:
    1. Go to enu > jre8.
    2. Copy sqljdbc42 and add it to Qualitia installed location [C:\Program Files (x86)\Qualitia\Qualitia 3.14\WebDriver\lib].

Teamcity Agent Running Headless Execution on Window Server System

Qualitia seamlessly integrates with TeamCity, Bamboo, Jenkins continuous integration tools. Sometimes users are unable to view the test case execution on the designated TeamCity build agent. 

It is observed that setting the right Java path resolves this problem. You can try below:

  • Install or upgrade Java to JRE 8.0 at the default location. (C:\Program Files\Java\jre1.8.0_101\bin\java.exe)
  • Update java path to this new location in the Environment Variables section (either under JAVA_HOME or Path).

Qualitia Configuration File does not exist, can you please save Qualitia Configuration.

This issue occurs when the configuration file is missing. The file is created when you save the configuration settings for the first time.

This issue may occur when creating offline package (from File > Offline Package) as well.

Solution:

  1. Log on to Qualitia Automation Studio.
  2. On the Setting menu, click Configuration Setting.
  3. Click OK.
  4. Now create an offline package from File > Offline Package.

Unable to Select Project Using Project Drop Down 

This issue occurs when .Net framework installed is not compatible.

Qualitia Automation Studio requires minimum .Net Framework 4.6.2 installed on the system where client is being installed.

Solution:

If are not able to select the projects from the drop down list, you must upgrade the .Net Framework to 4.6.2. Refer to the Prerequisites and Configurations section for more information.

Incompatible .Net Framework: Method not found: '!!0[] System.Array.Empty()'

This issue occurs when .Net framework installed is not compatible.

Qualitia Automation Studio requires minimum .Net Framework 4.6.2 installed on the system where client is being installed.

Solution:

If you face the error mentioned above, close the dialogue box and upgrade the .Net Framework to 4.6.2. Refer to the Prerequisites and Configurations section for more information.

To determine which .Net Framework version is installed, refer to the Microsoft documentation.

Cloning Machines with Qualitia Installation is Not Supported

Some organizations follow a practice of creating Virtual Machines (VM) with standard configurations and then clone it for different users to use. If they install Qualitia on the base image, Qualitia licensing manager may get duplicate installation id for the cloned VM. In all likelihood, the end user may receive a licensing error. It is, therefore, recommended to install Qualitia separately on the VMs after they are cloned.

When trying to log in into Qualitia, the user may get the following error [when the machine is cloned with Qualitia Installation].

Solution:

  1. On the Qualitia License Server, open the url: http://localhost:1947/_int_/products.html
  2. If you see following error “Disabled due to Cloning”, take the screenshot and open a support ticket.
  3. If no such error is displayed in the Qualitia License Server, restart the “Sentinal LDK License Manager” service on the server system.
  4. If the issue persist for a particular Qualitia Client system only, re-validate the settings documented here. 

Sentinel HASP Run-time Installation

Sometimes, antivirus or firewall may block the Sentinel HASP. In order to continue the installation, please follow some steps mentioned below.

Solution:

  1. Launch the Command Prompt as an administrator.
  2. Navigate to the folder where haspdinst.exe exists.
  3. Execute haspdinst.exe.
  4. Continue the Installation Process.

Android Chrome Version - Chrome Driver Compatibility Issue

You may come across following types of errors when the chrome driver and browser versions are not compatible. 

Qualitia depends on the web drivers for mobile Web application testing. In case the chrome driver is not compatible with the browser version, it is recommended to update the driver as well as chrome browser to the latest version.

For more information about latest driver version and detailed change logs, click here.

Unable to Add or Update Objects using Object Spy

Sometimes, it has been observed that Object Spy does not allow users to add new or update existing set of objects. For "Object Spy in IE" this usually happens when Enable Protected Mode is ON and Internet security is set to High or Medium High. These options are found under Internet Options in the Internet Explorer.
Though we do not recommend this, however, an alternative can be to set the Enable protected mode ON and set the Internet security options to Medium. This but can have flaky behaviors here and there.

Object Spy Not Working

Qualitia Object Spy is an Internet Explorer (IE) plug-in embedded within IE window at the bottom of the page. It allows you adding objects in the repository while developing test cases or tasks. You can edit the objects in case of any changes to document structure and at the same time validate changes to objects. 

In order to use this Object Spy tool seamlessly, user has to enable some options in Internet Explorer.

  • Go to Settings > F12 Developer Tools > Emulation > Mode > Document Mode. Set Document Mode to Edge (Default), 8, 9, 10, or 11. 

Unable to Launch Object Spy

If your Object Spy is not getting launched:

  1. Ensure you launch Object Spy from Qualitia (Develop > Objects > Spy.)
    Also, 
  2. Launch the Internet Explorer browser.
    IE zoom should be set at 100%.
  3. Click the Tools button from the top right corner and select Internet Options.

  4. Ensure that the Enable Protected Mode option is deselected and Security level is Medium for all the sections (i.e. Internet, Local Intranet, Trusted Sites, and Restricted Sites).  

     View image
  5. Click OK.
  6. Click the Tools button from the top right corner and select Manage add-ons.
  7. Enable ObjectSpy and ObjectSpy Toolbar add-ons.
  8. Click Close.

Also, you must ensure you have set few settings under registry.

This is required when Object spy requires some permissions to be accessed or launched for adding objects in the object repository. 

  1. Press Win+R to launch the Run dialog box.
  2. Type regedit and press Enter.
  3. In Windows 7 and Windows Vista, click the Yes or Continue button or type the administrator's password.
  4. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Fipsalgorithmpolicy registry.
  5. Set the value as 0 as mentioned in the screenshot below.
  6. Close Registry.


Resetting Password for Qualitia Client.
The admin user can reset the password for other users using Qualitia client.
To reset password:
  1. Log on to Qualitia as an admin user.
  2. On the Users screen, select the user for whom you want to reset the password.
  3. Click Reset Password button. 
The password is then reset to the default Qualitia password.

Resetting Password for System Users.

For system users, Qualitia uses the password of the machine where Qualitia client is installed. This password would only be changed if the user updates machine / AD / LDAP password.

Qualitia License Key Not Found. (H0007)

Solution:

In case you come across this error:
  • Ensure that the license server is up and running.
  • Verify that the Sentinel LDK License Manager service is started on the Qualitia client machine. (To open Windows services console; press Windows R and then enter Services.msc) 
  • Restart the Sentinel LDK License Manager service using Windows services console.
If the issue still persists, follow the steps mentioned below:
  1. Create a file with its name in the following format - hasp_108764.ini
  2. Open this file using notepad and add the following setting in it:
    SERVERADDR = IP address of the license manager system.
    Broadcastsearch=1 
    For Example: If your license manager system’s IP address is 192.168.1.1 then setting will be: SERVERADDR = 192.168.1.1
  3. For Windows 7 and later versions, copy the hasp_108764.ini file to the following location: %localAppData%/SafeNet Sentinel/Sentinel LDK/
    Note: If not present, manually create folders SafeNet Sentinel/Sentinel LDK.
  4. Open the url http://localhost:1947 and go to Configuration > Access to Remote License Manager, select all check boxes, add required information and then click Submit.
  5. Go to Windows services console (Press Windows R and enter services.msc to open Windows Services console). 
  6. Select the service Sentinel LDK License Manager and restart it.
    You should be able to launch Qualitia with license being acquired from the remote license manager.
  7. For Verification if the license has been recognized by the license server, open the Sentinel ACC portal (http://localhost:1947) and click session to view the licenses acquired by various systems.
​You can now log on to Qualitia Client without any error.

How to work with HTML form element?

In order to perform action against the form element, Qualitia user need not select/switch control in WebDriver. Selection/switching of control in WebDriver is ONLY required for frames/iframes and browser windows.

Form can be identified using regular identifiers such as Name, ID, and other relevant locators.

AttachFile Action Not Working/Failing

This action is designed to upload files from the local directory when executing the test case. In case your test execution environment is other than Local, such as Remote, Sauce, Perfecto, and so on, files will be uploaded from where you initiate the test case execution.
Also, execution of this action highly depends on the browser and driver version you are using.

For example: On Sauce Labs, this action found working seamlessly on Google Chrome version 60 and below and Mozilla Firefox version 47 and below with their default drivers. If the Google Chrome browser version is 61 to 64, you must use chromedriver version 2.29 for this action to work. This action does not work with Mozilla Firefox version 48 and above, Internet Explorer, and Safari browsers.

These findings are tested and verified at the time of documenting this information and are subject to change based on the changes made to the respective browser and driver versions.

Importing Offline Package Report

Description: Upon importing an offline package report, Qualitia sometimes might prompt an error message

that “Projectname_projectdb.tblsuite_summery does not exist”.

Solution: You need to navigate to any other tab such as Development or Execution and return to the Reports tab. If the problem persists, restart the Qualitia client.

Failed to Connect JIRA. Verify Username/Password

If you are unable to connect to JIRA from Qualitia Automation Studio (Configuration Settings), try logging in manually using browser.

Atlassian applies CAPTCHA policy in case of failing login attempts due to user name or password mismatch.


Error Messages in Qualitia Client Server Connection


The following table shows the error message displayed on the screen or shown in the logs.


MessageDescription

User is Inactive

When the user is marked as inactive in the database. The solution is the user must be activated from the database. 

Invalid Password

When the user has entered a wrong password. The solution is to enter the correct password or request admin to reset a password.

The Authentication has failedWhen the user authentication fails due to incorrect username.
No active session is mapped to the clientWhen a user logins again, the user is not able to find any session.
Could not find a client with the specified client Id

When the client id is invalid. The solution is to provide the valid client Id must be provided from the configuration file.

Could not find a user with the specified user Id

When user Id is invalid. The solution is to enter the correct user Id.



Task Iteration Executions

Task Iterations Not Getting Executed

Problem: Some task iterations are skipped.

Summary: In task iterations, some iterations execute, but the remaining task iterations do not execute or none of them are executed.

Solution:

You need to delete the blank cells associated with task iterations.

Perform the following steps:

  1. Open the test case in which task iterations did not execute.

  2. Open its Test Data explorer.

  3. Select the blank cells of the following columns, and Press Delete from your keyboard.

    1. TCIteration

    2. Selection

    3. DataSetTag
      Note: All the cells can be deleted in a single go except for the first cell immediate below to DataSetTag. You need to delete this cell separately.



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