This topic provides information on how to resolve the common issues you may encounter while working on web and mobile applications automation.

General Issues

This topic provides information about the general issues that you may see while working with Qualitia Studio.

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Problem: The following error message occurs while adding a new LDAP user: The user name or password is incorrect.

Root Causes: The above error may occur due to the following reasons:

• You are trying to add a LDAP user by accessing the Notification Server remotely.

• The application identified is a local account and does not have the permission to browse the Active Directory.

• Domain password of the user you are trying to add has expired.

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To determine which .Net Framework version is installed, refer to the Microsoft documentation.

Suite Execution

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Gets Aborted During Execution for Suite with Test Cases Having 1000 or More Test Steps

Problem: Suite execution goes into infinite loop in Scheduler  Suite execution gets aborted during execution for Suite with test cases having 1000 or more test steps.

Reason: This issue is observed when you execute suites from different Windows client machines connected over VPN that point to a Qualitia server, which is located on a different machine. This issue occurs when the Set time automatically option on your Windows client machines is turned on and the sync time for both all the Windows client machines is different.

Solution: To fix this issue, perform the following steps to turn off the Set time automatically option:

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 User will get this error when executing test case for Desktop Web as well but Qualitia ignores this error and continues execution of test case.

Qualitia Server Not Responding After Installation

Problem: Qualitia server is not responding after installation.

Reason: You do not have privileges to write to <system drive>/Windows.

Solution: To resolve the issue, perform the following steps:

1. Go to the Windows Service:

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2. Right-click on the Qualitia.Web.Service service.

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3. Click Properties from the context menu.

4. Click the Log On tab.

5. Select the This account checkbox:

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6. Click Browse. The Select User window appears:

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7. Click Locations, select the Entire Directory option on the Locations windows, and then click OK:

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8. Enter the name of the system user you want to select and click Check Names:

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9. Enter the password in the Password and Confirm password field.

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10. Click Apply.

11. Restart the Qualitia.Web.Service service.

You should now be able to connect to the Qualitia server again from client settings.

Reports and Dashboards are Not Visible in Qualitia

Problem: Reports and dashboards are not visible in Qualitia in Windows 11 Pro.

Reason: Intel driver version is 27.20.100.89XX or older.

Solution: Upgrade the driver to version 30.0.100.9684.

Execute Tab and Database Restore Due to Less Packet Size

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Version Control Error: Object Reference not set to an instance of an object.

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This error occurs when SharpSVN is used as version control tool for the Qualitia test assets. Few SharpSVN components require Microsoft Visual C++ 2010 SP1 Redistributable package.

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Unable to Switch to Mobile Web-View

Problem: In the Qualitia Mobile Recorder, you might not be able to open a web application or web-view context of a hybrid application if chrome has more than 20 open tabs. Unable to switch to Mobile Web View and Loader keeps on Loading the screen.

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Qualitia configuration file does not exist, can you please save Qualitia Configuration

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This issue occurs when the configuration file is missing. The file is created when you save the configuration settings for the first time.

This issue may occur when creating offline package (from File > Offline Package) as well.

Solution:

1. Log on to Qualitia Automation Studio.
2. On the Setting menu, click Configuration Setting.
3. Click OK.
4. Now create an offline package from File > Offline Package.

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• Generate the PAT with a user that is part of the Project Administrators group.
  Qualitia recommends this option for generating a PAT.

• Allow Bypass Rules on Work Items Updates
  Perform the following steps:

  • In TFS/Azure DevOps project, ensure that the user that is used to generate PAT is member Contributors group / Project Team members group.

  • Click Project Settings > Permissions.

  • Select the user group that has the user to whom you want to provide access (Contributors/Project Team members).

  • From the Bypass rules on work items updates list, select Allow.
    Refer to the following screenshot.

Qualitia does not recommend this option for PAT generation as it changes the access levels for all the users in the group.

Note: Please connect with your Azure DevOps Admin team to discuss the PAT generation and access level management.

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Teamcity Agent Running Headless Execution on Window Server System

Sometimes users are unable to view the test case execution on the designated TeamCity build agent. 

It is observed that setting the right Java path resolves this problem. You can try below:

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