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  • Look for list of existing license servers registered with QAS Server.

  • Look for seat availability in the first server.

  • If no seat is available or license is expired, it will switch to the next installed license server.

To enable inbound and outbound access on portal 8889, whitelist the URL: https://activation.qualitia.in/.

For license activation, access this URL: https://activation.qualitia.in/ . If it doesn’t load, use one of the following methods to whitelist it:

  • If internet access is entirely blocked on the server, whitelist the URL in your firewall.

  • If internet access is available but only this site is blocked, add https://activation.qualitia.in/ to the trusted sites in your browser (Edge/Chrome).

Note: First, verify if the link (http://IP:8889/) is accessible in your browser. If it loads, no further action is needed. If not, proceed with the appropriate whitelisting steps.

Register External License Server to Qualitia Portal

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Activate License - Online

  1. Login Log in to QAS - server.

    1. You will land of the Setup page.

  2. Head to License Management screen.

  3. Select Online in the License Activation Mode.

  4. In the License Key for Qualitia Server text box, paste the license key that was shared with you by the Qualitia’s Support team.

  5. Click Activate License.

    1. You will see the license information, which indicates the license is activated.

Info

On the License Server screen, you can check the License Details such as Licensed To, Start Date, End Date, and Number of Licenses.

You can also check the total number connected clients along with their details such as Host Name, IP Address, Expires At, Last Refreshed At, Created At, and OS.

image-20241006-171639.pngImage Added

🔀 Offline License Activation - Local and External

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Activate License - Offline flow

  1. Login Log in to QAS - server.

    1. You will land on the Setup screen.

  2. Head to the License Management screen.

  3. Select Offline in the License Activation Mode.

  4. Enter the License Key for Qualitia Server and click Generate Request to download a request file.

  5. A request file named qualitia_offline_activation_request.txt will get downloaded.

  6. You can see a new field Response File.

  7. Copy the content in qualitia_offline_activation_request.txt file.

  8. Now, browse to Cryptlex portal.

  9. Locate and click the license key for which you want to make the offline activation.

  10. Click Activations on top right of the screen.

  11. Then, click Offline Activation on top right.

  12. Paste the copied content (in the step 7) in the field Offline Activation Request.

  13. Click Activate.

  14. Now, click Download Response button to download the response file.

    1. A response file named offline_response<dynamic key>.dat gets downloaded.

  15. Copy the downloaded file.

  16. Paste it in the server where you are activating the local or external (as per the context) Server License.

  17. Then, go the Qualitia Server Portal.

  18. Click Upload next to the Response File field to upload the response file (offline_response <dynamic key>.dat).

  19. Click Activate License.

    1. You will see the license information, which indicates the license is activated.

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Deactivate License – for Servers with Online activation.

  1. Login to Qualitia Automation Studio Log in to QAS - server.

  2. You will be directed to the Setup page.

  3. Head to the License Management page.

  4. Navigate to the License you wanted to deactivate.

  5. Click Deactivate License.

  6. Clicking Deactivate License will ask you for a conformation.

    1. Click Deactivate to proceed. Otherwise, click Don’t Deactivate.

  7. Once deactivated, you’ll get a success message Qualitia License is Deactivated.

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Deactivate License – for Servers with Offline activation.

  1. Login to Qualitia Automation Studio Log in to QAS - server.

  2. You will be directed to the Setup page.

  3. Head to the License Management page.

  4. Navigate to the License you wanted to deactivate.

  5. Click Deactivate License

  6. You will be shown a confirmation screen.

    1. Click Deactivate to deactivate.

    2. Click Don’t Deactivate if you have accidentally clicked.

  7. A file qualitia_offline_deactivation_request.txt will get downloaded.

  8. Copy the contents of the file.

  9. Go to Cryptlex Portal.

  10. Locate and click the license key you wanted to deactivate.

  11. Click Activations button on top right.

  12. You will see the list of all the hosts.

  13. Click Offline Activation button on top right.

  14. Click Deactivation tab.

  15. Paste the context in the text box Offline Deactivation Request.

  16. Click Deactivate to remove the entry from the Cryptlex portal.

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  1. If you are unable to activate a license, check if the license key is correct and if the server has internet access (for online activation).

  2. If offline activation is unsuccessful, ensure the generated request file content is properly copied to the Cryptlex portal, and the downloaded response file has been correctly uploaded to the Qualitia Automation Studio.

  3. Verify Service:

    1. Navigate to the machine where License Service is installed.

    2. Look for Qualitia License Service named qualitia-license-service for which the status should be Running.

    3. If the service is in Stopped status, try restarting the service.

  4. If a client is unable to connect to the license server, confirm the IP address and the server port. Also, ensure the server has a license available for leasing.

  5. If you encounter an issue when deactivating a license, ensure the correct deactivation file is uploaded to the Cryptlex portal (for offline deactivation).

  6. If you encounter an issue when deactivating a license, ensure a stable internet connection (for online deactivation).

  7. If any of the Qualitia Automation Studio Client is throwing a License Not Reachable check whether Qualitia License Service is running and is active. Additionally, check if the IP address and Port are correct and reachable.

  8. When user is unable to login, check:

    1. If Qualitia Server is reachable.

    2. If Qualitia License Server is reachable.

    3. User has input the correct credentials.

    4. You have the limit and validity.

  9. When workspace is moved from one machine A to another machine B, the local server license activation will have to be redone. If the external license server is not reachable (or is on a different network domain) from Machine B, then you should make it reachable or reregister new license server if required (if on a different network domain).

  10. For Local License Server, the Local IP address will be displayed on License tab on the Server Portal.

  11. If you receive an error message as “Unknown error“ while logging in to the Qualitia - Client, check the client connection limit to the Local License Server. You might have reached the license limit.

📞📚 Here to Help: Support and Resources

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