This topic provides information on how to resolve the common issues you may encounter while installing or upgrading Qualitia Automation Studio.
How to Verify Digital Signature Manually?
Qualitia digitally signs all the executable files shared with Qualitia Setup or installable. In case system fails to verify this Digital signature, it is recommended to verify the signature using few simple steps before continuing the operation.
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In case you find Signer Information missing, inform Qualitia Support immediately and abort the execution of such files.
"Installation is forbidden" Error While Installing the Qualitia Client
Problem: This error occurs when you try to install\update the Qualitia client as a normal user instead of running it as an administrator.
Following is the Qualitia log error:
*MSI (s) (04:4C) [17:19:18:925]: Rejecting product '{4F8DBD40-67A6-4AEE-B0CE-A66C8C39E6C9}': Non-assigned apps are disabled for non-admin users.
Info 1625. This installation is forbidden by system policy. Contact your system administrator.
C:\Users\poc\AppData\Roaming\Qualitia Software Pvt. Ltd\Qualitia Automation Studio - Client 8.4.0 8.4.0.366\install\QualitiaWDClient.msi
MSI (s) (04:4C) [17:19:47:824]: MainEngineThread is returning 1625*
Root Cause: Default Windows Installer Settings on Server OS restricts any msi file to install application on LocalAppData of the machine.
Solution: To resolve this issue, grant the Windows installation group policy by performing the following steps.
In the Group Policy Editor, navigate to Console Root > Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components and locate Windows Installer.
Double-click Windows Installer.
Double-click Turn off Windows Installer. The Turn Off Windows Installer window opens.
Select Enabled.
In the Disable Windows Installer dialog box, select Never.
Finally, click OK.
Installation Has Failed or The application Could not be started.
This error occurs when multiple installation processes get started or some Windows features are not enabled.
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You may have to reboot the system to get the changes effective. After rebooting system, run the setup.exe again.
Case Sensitive Issues in Project Name
Description: If in the source control system (GIT and SVN), the letters of a project name change their case, then Qualitia does not allow to open the project
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If you are using Qualitia version 7.2.4 or above, then a dialog box prompts which asks to change the case of Project name from the background. Unless you do not do, Qualitia does not work or not allow to open the project. |
Incompatible Client Server Version
This next-generation installer handles all server and client related updates easily. Users are requested to apply updates whenever made available by team Qualitia to maintain server-client compatibility.
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If you face this error, please apply the latest update available for Qualitia Server.
Change Communication Port for Qualitia Server
By default, Qualitia Server is configured to use communication port 8889. In case this port is being used by some another application, you may change this communication port to any other available port.
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- Navigate to %localappdata%\QualitiaWDServer\app-5.2.0\Server.
- Open the application.properties file.
- Update value for server.port.
- Save and close the file.
- Restart the Qualitia Server service from the Services console and continue installation.
Exception in UpgradeProjectDatabase : <Project_Name>: Too many connections
This error occurs when the number of projects is more than 50. In order to proceed with the upgrade process, you must then increase the limit of maximum connections allowed in the MySQL database settings. By default, 151 is the maximum permitted number of simultaneous client connections.
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For more information, refer to the MySQL documentation.
Installation Has Failed
This error occurs when multiple installation processes are started. Sometimes, unzipping Setup.exe takes more than usual time due to the system specifications or some other technical problems. Users are requested to wait for some time once they double-clicked Setup.exe.
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If you face the error mentioned above, close the dialogue box and double-click Setup.exe again.
Incompatible Client Server Version
This next-generation installer handles all server and client related updates easily. Users are requested to apply updates whenever made available by team Qualitia to maintain server-client compatibility.
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