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1. Issue: Unable to find “Reset My Security Token” Information or “Your security token isn’t displayed in your settings or profile.”
   Solution:
   Qualitia Client
   Standard Resolutions for the above are:

   • Restriction enabled in connected App

     • Go to Setup

     • Search for “Manage App”

     • Select your connected app

     • Click on “Edit Policy”

     • In the Trusted IP Range for OAuth Web server flow section

     • Select “No Restriction”/ “Anyone can connect” or enter the right restrictions as per your policy.

   • IP Restrictions in the Login IP Ranges

     • For the Reset My Security Token option to appear you will need to remove the Login IP Ranges or change the User to a profile that does not have Login IP Ranges listed.

   • In Salesforce Classic

     • Unlimited, Performance or Enterprise, system administrators can verify if there are IP values in the Login IP ranges by selecting:
       Setup -> Manage Users -> Users -> Profile -> Profile name -> Login IP Ranges.

     • System administrators can verify if there are IP values in the Login IP ranges by selecting:
       Setup -> Security Controls -> Session Settings.

     • Remove the IP ranges if required.

   • In Lightning Experience

     • System administrators can verify if there are IP values in the Login IP ranges by clicking going on the gear icon:
       Setup Home -> Users -> Profiles -> select the profile name -> Login IP Ranges.

     • System administrators can verify if there are IP values in the Login IP ranges by clicking going on the gear icon:
       Setup Home -> Security -> Session Settings.

   • Network Access is missing

     • System administrators can confirm if Network Access is missing by following these steps:

       • Go to Setup

       • On the Quick Find box, enter Network Access.

       • Login Challenge Enabled

       • Login with API Token
         OR

       • Delete the IP address range in the network access.

     • Forcefully reset by hitting the following URL:

       • § /_ui/system/security/ResetApiTokenEdit

2. Not able to load the SFDC project after an upgrade: If you are not able to load the SFDC project after an upgrade to Qualitia’s latest version, you need to delete the Workspace folder. You can find the workspace folder on the below path: C:\Users\user1\AppData\Local\Qualitia Automation Studio - Client\workspace.

3. Newly added objects are not visible on Import model: If you are not able to find a newly added object on the import model, while creating an object create it as mandatory and save. Once the object is saved, make it non-mandatory, as only mandatory fields are visible on the Import modal. This will make the object visible and ready to be used.

4. When you create a new connection using the Salesforce application and try to import objects, you will see additional object entries under the Import Object section.

📞📚 Here to Help: Support and Resources

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