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  1. If you are unable to activate a license, check if the license key is correct and if the server has internet access (for online activation).

  2. If offline activation is unsuccessful, ensure the generated request file content is properly copied to the Cryptlex portal, and the downloaded response file has been correctly uploaded to the Qualitia Automation Studio.

  3. Verify Service:

    1. Navigate to the machine where License Service is installed.

    2. Look for Qualitia License Service named qualitia-license-service for which the status should be Running.

    3. If the service is in Stopped status, try restarting the service.

  4. If a client is unable to connect to the license server, confirm the IP address and the server port. Also, ensure the server has a license available for leasing.

  5. If you encounter an issue when deactivating a license, ensure the correct deactivation file is uploaded to the Cryptlex portal (for offline deactivation).

  6. If you encounter an issue when deactivating a license, ensure a stable internet connection (for online deactivation).

  7. If any of the Qualitia Automation Studio Client is throwing a License Not Reachable check whether Qualitia License Service is running and is active. Additionally, check if the IP address and Port are correct and reachable.

  8. When user is unable to login, check:

    1. If Qualitia Server is reachable.

    2. If Qualitia License Server is reachable.

    3. User has input the correct credentials.

    4. You have the limit and validity.

  9. When workspace is moved from one machine A to another machine B, the local server license activation will have to be redone. If the external license server is not reachable (or is on a different network domain) from Machine B, then you should make it reachable or reregister new license server if required (if on a different network domain).

  10. For Local License Server, the Local IP address will be displayed on License tab on the Server Portal.

  11. If you receive an error message as “Unknown error“ while logging in to the Qualitia - Client, check the client connection limit to the Local License Server. You might have reached the license limit.

📞📚 Here to Help: Support and Resources

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