This topic provides information on how to resolve the common issues you may encounter while installing or upgrading Qualitia Automation Studio.

How to Verify Digital Signature Manually?

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In case you find Signer Information missing, inform Qualitia Support immediately and abort the execution of such files.

"Installation is forbidden" Error While Installing the Qualitia Client

Problem: This error occurs when you try to install\update the Qualitia client as a normal user instead of running it as an administrator.

Following is the Qualitia log error:

*MSI (s) (04:4C) [17:19:18:925]: Rejecting product '{4F8DBD40-67A6-4AEE-B0CE-A66C8C39E6C9}': Non-assigned apps are disabled for non-admin users.
Info 1625. This installation is forbidden by system policy. Contact your system administrator.

C:\Users\poc\AppData\Roaming\Qualitia Software Pvt. Ltd\Qualitia Automation Studio - Client 8.4.0 8.4.0.366\install\QualitiaWDClient.msi
MSI (s) (04:4C) [17:19:47:824]: MainEngineThread is returning 1625*

Root Cause: Default Windows Installer Settings on Server OS restricts any msi file to install application on LocalAppData of the machine.

Solution: To resolve this issue, grant the Windows installation group policy by performing the following steps.

1. In the Group Policy Editor, navigate to Console Root > Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components and locate Windows Installer.

2. Double-click Windows Installer.

3. Double-click Turn off Windows Installer. The Turn Off Windows Installer window opens.

4. Select Enabled.

5. In the Disable Windows Installer dialog box, select Never.

6. Finally, click OK.

Installation Has Failed or The application Could not be started.

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Sometimes, unzipping Setup.exe takes more than usual time due to the system specifications or some other technical problems. Users are requested to wait for some time once they double-clicked Setup.exe.

Solution: If you face the error mentioned above, close the dialogue dialog box. 

Ensure you have Enabled .Net Framework under Windows Features.

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This next-generation installer handles all server and client related updates easily. Users are requested to apply updates whenever made available by team Qualitia to maintain server-client compatibility.

Solution: If you face this error, please apply the latest update available for Qualitia Server.

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This error occurs when multiple installation processes are started. Sometimes, unzipping Setup.exe takes more than usual time due to the system specifications or some other technical problems. Users are requested to wait for some time once they double-clicked Setup.exe.

Solution: If you face the error mentioned above, close the dialogue box and double-click Setup.exe again.

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This next-generation installer handles all server and client related updates easily. Users are requested to apply updates whenever made available by team Qualitia to maintain server-client compatibility.

Solution: If you face this error, please apply the latest update available for Qualitia Server.