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Table of Contents

This topic provides information on how to resolve the common issues you may encounter while working on web and mobile applications automation.

General Issues

This topic provides information about the general issues that you may see while working with Qualitia Studio.

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  1. Open the mapped or default execution profile.

  2. Select the Browser as GoogleChrome.

  3. Select the Edit Desired Capabilities checkbox.

  4. Enter the following values:

    1. Select the custom_use_chromeoptions checkbox.

    2. Select the args checkbox, and enter the following text next to it:--disable-extentions.

    3. Select the useAutomationExtension checkbox.

  5. Click OK.
    Now, re-execute the test suite or test case.

Communication Fails when Qualitia Components are on Different Computers

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  • Ensure that the license server is up and running.
  • Verify that the Sentinel LDK License Manager service is started on the Qualitia client machine. (To open Windows services console; press Windows R and then enter Services.msc) 
  • Restart the Sentinel LDK License Manager service using Windows services console.
If the issue still persists, follow the steps mentioned below:
  1. Create a file with its name in the following format - hasp_108764.ini
  2. Open this file using notepad and add the following setting in it:
    SERVERADDR = IP address of the license manager system.
    Broadcastsearch=1 
    For Example: If your license manager system’s IP address is 192.168.1.1 then setting will be: SERVERADDR = 192.168.1.1
  3. For Windows 7 and later versions, copy the hasp_108764.ini file to the following location: %localAppData%/SafeNet Sentinel/Sentinel LDK/
    Note: If not present, manually create folders SafeNet Sentinel/Sentinel LDK.
  4. Open the url http://localhost:1947 and go to Configuration > Access to Remote License Manager, select all check boxes, add required information and then click Submit.
  5. Go to Windows services console (Press Windows R and enter services.msc to open Windows Services console). 
  6. Select the service Sentinel LDK License Manager and restart it.
    You should be able to launch Qualitia with license being acquired from the remote license manager.
  7. For Verification if the license has been recognized by the license server, open the Sentinel ACC portal (http://localhost:1947) and click session to view the licenses acquired by various systems.
    ​You can now log on to Qualitia Client without any error.

Test Data Issues

This topic provides information about the issues that you may face while working with test data.

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Version Control Error: Object Reference not set to an instance of an object.

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This error occurs when SharpSVN is used as version control tool for the Qualitia test assets. Few SharpSVN components require Microsoft Visual C++ 2010 SP1 Redistributable package.

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Unable to Switch to Mobile Web-View


Problem: In the Qualitia Mobile Recorder, you might not be able to open a web application or web-view context of a hybrid application if chrome has more than 20 open tabs. Unable to switch to Mobile Web View and Loader keeps on Loading the screen.

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Qualitia Configuration File does not exist, can you please save Qualitia Configuration

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This issue occurs when the configuration file is missing. The file is created when you save the configuration settings for the first time.

This issue may occur when creating offline package (from File > Offline Package) as well.

Solution:

  1. Log on to Qualitia Automation Studio.
  2. On the Setting menu, click Configuration Setting.
  3. Click OK.
  4. Now create an offline package from File > Offline Package.

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  • Generate the PAT with a user that is part of the Project Administrators group.
    Qualitia recommends this option for generating a PAT.

  • Allow Bypass Rules on Work Items Updates
    Perform the following steps:

    • In TFS/Azure DevOps project, ensure that the user that is used to generate PAT is member Contributors group / Project Team members group.

    • Click Project Settings > Permissions.

    • Select the user group that has the user to whom you want to provide access (Contributors/Project Team members).

    • From the Bypass rules on work items updates list, select Allow.
      Refer to the following screenshot.



Qualitia does not recommend this option for PAT generation as it changes the access levels for all the users in the group.

Note: Please connect with your Azure DevOps Admin team to discuss the PAT generation and access level management.

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Teamcity Agent Running Headless Execution on Window Server System

Sometimes users are unable to view the test case execution on the designated TeamCity build agent. 

It is observed that setting the right Java path resolves this problem. You can try below:

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