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This topic provides information on how to resolve the common issues you may encounter while working on web and mobile applications automation.
General Issues
This topic provides information about the general issues that you may see while working with Qualitia Studio.
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Solution: Increase the max_allowed_packet size in the Database Server.
Communication Fails when Qualitia Components are on Different Computers
Problem: If the Qualitia components (QAS client, QAS server, QAS database, QAS license server, and MOS) are on different computers, you may encounter the following error messages:
Execution is failing due to incorrect URL formation. Getting an error Original error: Failed to connect to….” when executing a test suite.
Cannot connect to Qualitia MOS server, there might be the following reasons:
Port might not be accessible
Server URL might be wrong
Qualitia Server might not be running
Summary: This issue occurs if the Endpoint Security and VPN settings are restricting the communication between the components.
Solution: To resolve this issue you must enable communication between the Computers as follows:
All Computers must be connected over the same network.
Use VPN to connect all the Computer on same network.
Whitelist the following ports in the VPN.
4723 or the port number where the Appium server is running on the Macintosh Computer
21000
8887
8889
4001
Add rules to open TCP and UDP ports from the Endpoint Security Product.
Ensure that both the incoming and the outgoing traffic is allowed.
Ensure that you are connected to the VPN while creating rules using the Endpoint Security products.
Qualitia recommends using VPN generated IP address for secure communication. For example, to execute a test suite on a different Computer, you need to specify the IP address of that Computer in the execution profile.
You must refer to the documentation of your Endpoint Security product for instructions to allow communication between the Computers that contain the Qualitia components.
Licensing Issues
This topic provides information about the licensing issues that you may face while working with Qualitia Licenses.
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Qualitia License Key Not Found. (H0007)
Solution:
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Version Control Error: Object Reference not set to an instance of an object.
This error occurs when SharpSVN is used as version control tool for the Qualitia test assets. Few SharpSVN components require Microsoft Visual C++ 2010 SP1 Redistributable package.
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Unable to Switch to Mobile Web-View
Problem: In the Qualitia Mobile Recorder, you might not be able to open a web application or web-view context of a hybrid application if chrome has more than 20 open tabs. Unable to switch to Mobile Web View and Loader keeps on Loading the screen.
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Qualitia Configuration File does not exist, can you please save Qualitia Configuration
This issue occurs when the configuration file is missing. The file is created when you save the configuration settings for the first time.
This issue may occur when creating offline package (from File > Offline Package) as well.
Solution:
- Log on to Qualitia Automation Studio.
- On the Setting menu, click Configuration Setting.
- Click OK.
- Now create an offline package from File > Offline Package.
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Test Case Execution on iOS platforms or a Macintosh Computer Fails
Problem: Test case execution on iOS platforms or a Macintosh computer fails with the following error:
“Execution is failing due to incorrect URL formation. Getting an error Original error: Failed to connect to /<VPN_ip_address_of_macintosh_computer>:<port>”
Summary: This issue occurs when the Endpoint Security Firewall settings on the Macintosh computer restricts communication from the Windows computer where the QAS client is installed.
Solution: To resolve this issue you must enable communication between the Computers as follows:
All Computers (in this case 2) should be connected over the same network.
Use VPN to connect all the Computer on same network
Whitelist the following ports in the VPN.
4723 or the port number where the Appium server is running on the Macintosh Computer
21000
8887
8889
4001
Add rules to open TCP and UDP ports from the Endpoint Security Product.
Ensure that both the incoming and the outgoing traffic is allowed.
Ensure that you are connected to the VPN while creating rules using the Endpoint Security products.
Qualitia recommends using VPN generated IP address for secure communication. For example, to execute a test suite on a different Computer, specify the VPN generated IP address of that Computer in the execution profile.
You must refer to the documentation of your Endpoint Security product for instructions to allow communication between Windows and Macintosh Computers.
Unable to connect to MOS Server Running on a Macintosh Computer from the QAS client Running on a Windows Computer
Problem: Unable to connect to the MOS server on a Macintosh computer from the QAS client on a Windows computer. The following error occurs when you try to connect to the MOS agent on a Macintosh computer:
Cannot Not able to connect to Qualitia MOS server, there might be the following reason:
Port might not be accessible
Server URL might be wrong
Qualitia Server might not be running
Please ensure that MOS server is installed and the MOS service is running on the specified port.
Summary: This issue occurs when the Endpoint Security Firewall settings restrict communication from the Windows computer where the QAS client is installed.
Solution: To resolve this issue you must enable communication between the Computers as follows:
All Computers must be connected over the same network.
Use VPN to connect all the Computer on same network
Whitelist the following ports in the VPN.
4723 or the port number where the Appium server is running on the Macintosh Computer
21000
8887
8889
4001
Add rules to open TCP and UDP ports from the Endpoint Security Product.
Ensure that both the incoming and the outgoing traffic is allowed.
Ensure that you are connected to the VPN while creating rules using the Endpoint Security products.
Qualitia recommends using VPN generated IP address for secure communication. For example, To connect to the MOS server present on Macintosh Computer, specify the VPN generated IP address of the Computer on which MOS sever is running.
You must refer to the documentation of your Endpoint Security product for instructions to allow communication between Windows and Macintosh Computers.
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Generate the PAT with a user that is part of the Project Administrators group.
Qualitia recommends this option for generating a PAT.Allow Bypass Rules on Work Items Updates
Perform the following steps:In TFS/Azure DevOps project, ensure that the user that is used to generate PAT is member Contributors group / Project Team members group.
Click Project Settings > Permissions.
Select the user group that has the user to whom you want to provide access (Contributors/Project Team members).
From the Bypass rules on work items updates list, select Allow.
Refer to the following screenshot.
Qualitia does not recommend this option for PAT generation as it changes the access levels for all the users in the group.
Note: Please connect with your Azure DevOps Admin team to discuss the PAT generation and access level management.
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Teamcity Agent Running Headless Execution on Window Server System
Sometimes users are unable to view the test case execution on the designated TeamCity build agent.
It is observed that setting the right Java path resolves this problem. You can try below:
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