Installation and Upgrade Process Issues

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This topic provides information about the issues that you may face while installing or upgrading Qualitia Studio.

How to Verify Digital Signature Manually?

Qualitia digitally signs all the executable files shared with Qualitia Setup or installable. In case system fails to verify this Digital signature, it is recommended to verify the signature using few simple steps before continuing the operation. 

To verify the Digital Signature manually:

1. Right-click Setup.exe and select Properties from the context-menu.
2. In the Digital Signatures section, click Details.
3. Ensure you see appropriate Signer Information as mentioned in the screenshot below:
   This ensures that the setup.exe is safe to run in the environment.
   
    Image Added 

In case you find Signer Information missing, inform Qualitia Support immediately and abort the execution of such files.

Installation Has Failed or The application Could not be started.

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You may have to reboot the system to get the changes effective. After rebooting system, run the setup.exe again.

Case Sensitive Issues in Project Name

Description: If in the source control system (GIT and SVN), the letters of a project name change their case, then Qualitia does not allow to open the project

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1. Navigate to %localappdata%\QualitiaWDServer\app-5.2.0\Server.
2. Open the application.properties file.
3. Update value for server.port.
4. Save and close the file.
5. Restart the Qualitia Server service from the Services console and continue installation. 

Exception in UpgradeProjectDatabase : <Project_Name>: Too many connections

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This error occurs when the number of projects is more than 50. In order to proceed with the upgrade process, you must then increase the limit of maximum connections allowed in the MySQL database settings. By default, 151 is the maximum permitted number of simultaneous client connections.  

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1. Navigate to C:\ProgramData\MySQL\MySQL Server 5.7 on the machine where MySQL is installed.  
2. Edit the my.ini file using any text editor.  
3. Update the value for max_connections.  
4. Save and Close the file. 
5. Restart MySQL service to get the changes affected.  

For other related

Increasing Limit using Option File (Linux) 

If the MySQL is installed on the Linux machine, you will find my.cnf file in the MySQL installation directory. You can update the value for max_connections in my.cnf file using any text editor.  

For more information, refer to the the MySQL  documentationdocumentation. 

Installation

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Installation Has Failed

This error occurs when multiple installation processes are started. Sometimes, unzipping Setup.exe takes more than usual time due to the system specifications or some other technical problems. Users are requested to wait for some time once they double-clicked Setup.exe.

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If you face this error, please apply the latest update available for Qualitia Server.

Increasing Limit using Option File (Linux) 

If the MySQL is installed on the Linux machine, you will find my.cnf file in the MySQL installation directory. You can update the value for max_connections in my.cnf file using any text editor.  For more information, refer to the MySQL documentation.