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Installation and Upgrade Issues


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titleHow to Verify Digital Signature Manually?

Qualitia digitally signs all the executable files shared with Qualitia Setup or installable. In case system fails to verify this Digital signature, it is recommended to verify the signature using few simple steps before continuing the operation. 

To verify the Digital Signature manually:

  1. Right-click Setup.exe and select Properties from the context-menu.
  2. In the Digital Signatures section, click Details.
  3. Ensure you see appropriate Signer Information as mentioned in the screenshot below:
    This ensures that the setup.exe is safe to run in the environment.

      

In case you find Signer Information missing, inform Qualitia Support immediately and abort the execution of such files.

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titleException in UpgradeProjectDatabase : <Project_Name>: Too many connections

This error occurs when the number of projects is more than 50. In order to proceed with the upgrade process, you must then increase the limit of maximum connections allowed in the MySQL database settings. By default, 151 is the maximum permitted number of simultaneous client connections.  

You can set this limit from where the MySQL server maintains system variables that configure its operation. System variables can be set at server startup using an option file.

Increasing Limit using Option File (Windows)

You can increase this max_connections limit Using Options File (sometimes called Configurations File).  

  1. Navigate to C:\ProgramData\MySQL\MySQL Server 5.7 on the machine where MySQL is installed.  
  2. Edit the my.ini file using any text editor.  
  3. Update the value for max_connections.  
  4. Save and Close the file. 
  5. Restart MySQL service to get the changes affected.  

For other related information, refer to the MySQL documentation. 

Installation Issues


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titleInstallation Has Failed Error

This error occurs when multiple installation processes are started. Sometimes, unzipping Setup.exe takes more than usual time due to the system specifications or some other technical problems. Users are requested to wait for some time once they double-clicked Setup.exe.

Solution:

If you face the error mentioned above, close the dialogue box and double-click Setup.exe again.

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