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Table of Contents
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  1. Navigate to %localappdata%\QualitiaWDServer\app-5.2.0\Server.
  2. Open the application.properties file.
  3. Update value for server.port.
  4. Save and close the file.
  5. Restart the Qualitia Server service from the Services console and continue installation. 

Exception in in UpgradeProjectDatabase : <Project_Name>: Too many connections.

This error occurs when the number of projects is more than 50. In order to proceed with the upgrade process, you must then increase the limit of maximum connections allowed in the MySQL database the MySQL database settings. By default, 151 is the maximum permitted number of simultaneous client connections.    

You can set this limit from where the MySQL server maintains system variables that configure its operation. System variables can be set at server startup using an option file.

Increasing Limit using Option using Option File (Windows)

You can increase this this max_connections limit Using  limit Using Options File (sometimes called called Configurations File).    

  1. Navigate to to C:\ProgramData\MySQL\MySQL Server  Server 5.7 on  on the machine where MySQL is where MySQL is installed.    
  2. Edit the my.ini file ini file using any text editor.    
  3. Update the value for for max_connections.    
  4. Save and Close the file. 
  5. Restart MySQL service to Restart MySQL service to get the changes affected.    

For other related information, refer to the the MySQL documentation documentation. 

Increasing Limit using Option File (Linux) 

If the MySQL is installed on the Linux machine, you will find my.cnf file in the MySQL installation directory. You can update the value for max_connections in my.cnf file using any text editor.  

For more information, refer to the MySQL documentation. 

Other Issues

Unable to launch Qualitia Automation Studio.Could not find a part of the path 'C:\Users\<USERNAME>\AppData\Local\QualitiaWDClient\Selenium'.

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  1. Once downloaded, open Qualitia Automation Studio, go to Setting > Configuration Setting and then click Platform.
  2. Select Browser Type as Google Chrome.
  3. In Chrome Driver Path, select the chromedriver.exe which you have downloaded & extracted for your chrome version.
  4. Click Click OK.

Your test cases should now get executed as expected. 

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To resolve this error, you must install Microsoft Visual C++ 2010 SP1 Redistributable package.


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Root Cause: java.lang.Exception: C:\Users\<Username>\AppData\Local\QualitiaWDClient/WebDriver\Config/android.properties file does not exist.

Solution:

This error occurs when Qualitia is launched using the incorrect shortcut and shortcut and user tries to execute the test case for Mobile web or native application.

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Teamcity Agent Running Headless Execution on Window Server System

Qualitia seamlessly integrates with TeamCity, Bamboo, Jenkins continuous integration tools. Sometimes users are unable to view the test case execution on theecution on the designated TeamCity build agent. 

It is observed that setting the right Java path resolves this problem. You can try below:

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Qualitia Configuration File does not exist, can you please save Qualitia Configuration.

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This issue occurs when the configuration file is missing. The file is created when you save the configuration settings for the first time.

This issue may occur when creating offline package (from File > Offline Package) as well.

Solution:

  1. Log on to Qualitia Automation Studio.
  2. On the Setting menu, click Configuration Setting.
  3. Click OK.
  4. Now create an offline package from File > Offline Package.

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Resetting Password for System Users.

For system users, Qualitia uses the password of the machine where Qualitia client is installed. This password would only be changed if the user updates machine / AD / LDAP password.

Qualitia License Key Not Found. (H0007)

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Solution:

In case you come across this error:
  • Ensure that the license server is up and running.
  • Verify that the Sentinel LDK License Manager service Manager service is started on the Qualitia client machine. (To open Windows services console; press Windows R and then enter Services.msc) 
  • Restart the Sentinel LDK License Manager Manager service using Windows services console.
If the issue still persists, follow the steps mentioned below:
  1. Create a file with its name in the following format - hasp_108764.ini
  2. Open this file using notepad and add the following setting in it:
    SERVERADDR = IP address of the license manager system.
    Broadcastsearch=1 1 
    For Example: If your license manager system’s IP address is 192.168.1.1 then setting will be: SERVERADDR = 192.168.1.1
  3. For Windows 7 and later versions, copy the hasp_108764.ini file to the following location: %localAppData%/SafeNet Sentinel/Sentinel LDK/
    Note: If not present, manually create folders SafeNet Sentinel/Sentinel LDK.
  4. Open the url url http://localhost:1947 and  and go to Configuration > Access to Remote License Manager, select all check boxes, add required information and then click click Submit.
  5. Go to Windows services console (Press Windows R and enter services.msc to open Windows Services console). 
  6. Select the service service Sentinel LDK License Manager Manager and restart it.
    You should be able to launch Qualitia with license being acquired from the remote license manager.
  7. For Verification if the license has been recognized by the license server, open the Sentinel ACC portal (http://localhost:1947) and click session to view the licenses acquired by various systems.

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The following table shows the error message displayed on the screen or shown in the logs.


 When a user login
MessageDecsriptionDescription
userInactive

User is Inactive

When the user is marked as inactive

by admin.invalidPassword

in the database. The solution is the user must be activated from database. 

Invalid Password

When the user

enters

has entered a wrong

username or

password. The solution is to enter the correct password or request admin to reset a password.

authenticationFailedThe Authentication has failedWhen a the user authentication fails . noActiveClientSessiondue to incorrect username.
No active session is mapped to the clientWhen a user logins again, the user is not bale able to find any session.
userNotFoundUserId When a user Id is not found when logging
 usernameUnavailable When a username is not available at the time of registering.
 emailUnavailable When an email id is already registered with Qualitia clientCould not find a client with the specified client Id

When the client id is invalid. The solution is to provide the valid client Id must be provided from the configuration file.

Could not find a user with the specified user Id

When user Id is invalid. The solution is to enter the correct user Id.