Installation Process Issues

How to Verify Digital Signature Manually?

Qualitia digitally signs all the executable files shared with Qualitia Setup or installable. In case system fails to verify this Digital signature, it is recommended to verify the signature using few simple steps before continuing the operation. 

To verify the Digital Signature manually:

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In case you find Signer Information missing, inform Qualitia Support immediately and abort the execution of such files.

Installation Has Failed or The application Could not be started.

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This error occurs when multiple installation processes get started or some Windows features are not enabled.

Sometimes, unzipping Setup.exe takes more than usual time due to the system specifications or some other technical problems. Users are requested to wait for some time once they double-clicked Setup.exe.

Solution:

If you face the error mentioned above, close the dialogue box. 

Ensure you have Enabled .Net Framework under Windows Features. To verify, go to Control Panel > Programs and Features > In the right pane, click Turn Windows features on or off.

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You may have to reboot the system to get the changes effective. After rebooting system, run the setup.exe again.

Incompatible Client Server Version

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This next-generation installer handles all server and client related updates easily. Users are requested to apply updates whenever made available by team Qualitia to maintain server-client compatibility.

Solution:

If you face this error, please apply the latest update available for Qualitia Server.

Change Communication Port for Qualitia Server

By default, Qualitia Server is configured to use communication port 8889. In case this port is being used by some another application, you may change this communication port to any other available port. 

To change the communication port for Qualitia Server:

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Installation and Upgrade Process Issues

How to Verify Digital Signature Manually?

Qualitia digitally signs all the executable files shared with Qualitia Setup or installable. In case system fails to verify this Digital signature, it is recommended to verify the signature using few simple steps before continuing the operation. 

To verify the Digital Signature manually:

1. Right-click Setup.exe and select Properties from the context-menu.
2. In the Digital Signatures section, click Details.
3. Ensure you see appropriate Signer Information as mentioned in the screenshot below:
   This ensures that the setup.exe is safe to run in the environment.
   
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In case you find Signer Information missing, inform Qualitia Support immediately and abort the execution of such files.

Installation Has Failed or The application Could not be started.

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This error occurs when multiple installation processes get started or some Windows features are not enabled.

Sometimes, unzipping Setup.exe takes more than usual time due to the system specifications or some other technical problems. Users are requested to wait for some time once they double-clicked Setup.exe.

Solution:

If you face the error mentioned above, close the dialogue box. 

Ensure you have Enabled .Net Framework under Windows Features. To verify, go to Control Panel > Programs and Features > In the right pane, click Turn Windows features on or off.

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You may have to reboot the system to get the changes effective. After rebooting system, run the setup.exe again.

Incompatible Client Server Version

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This next-generation installer handles all server and client related updates easily. Users are requested to apply updates whenever made available by team Qualitia to maintain server-client compatibility.

Solution:

If you face this error, please apply the latest update available for Qualitia Server.

Change Communication Port for Qualitia Server

By default, Qualitia Server is configured to use communication port 8889. In case this port is being used by some another application, you may change this communication port to any other available port. 

To change the communication port for Qualitia Server:

1. Navigate to %localappdata%\QualitiaWDServer\app-5.2.0\Server.
2. Open the application.properties file.
3. Update value for server.port.
4. Save and close the file.
5. Restart the Qualitia Server service from the Services console and continue installation. 

Exception in UpgradeProjectDatabase : <Project_Name>: Too many connections.

This error occurs when the number of projects is more than 50. In order to proceed with the upgrade process, you must then increase the limit of maximum connections allowed in the MySQL database settings. By default, 151 is the maximum permitted number of simultaneous client connections.  

You can set this limit from where the MySQL server maintains system variables that configure its operation. System variables can be set at server startup using options on the command line or in an option file.  

Increasing Limit using Command Line: 

You can increase the limit using the command line interface.  

1. Open the command line interface and navigate to the MySQL installation directory. 
2. Use the following command to set the new limit of simultaneous connections. 
   SET GLOBAL max_connections = <NEW_LIMIT>; 
   For example: SET GLOBAL max_connections = 251; 
3. To check the new limit, use this command:  
   SHOW VARIABLES LIKE "max_connections" 
   You will see new limit of maximum simultaneous connections. 
4. Restart MySQL service to get the changes affected.   

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For other related information, refer to the MySQL documentation. 

Increasing Limit using Option File: 

You can increase this max_connections limit Using Options File (sometimes called Configurations File).  

1. Navigate to C:\ProgramData\MySQL\MySQL Server 5.7 on the machine where MySQL is installed.  
2. Edit the my.ini file using any text editor.  
3. Update the value for max_connections.  
4. Save and Close the file. 
5. Restart MySQL service to get the changes affected.  

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For other related information, refer to the MySQL documentation. 

Other Issues

Suite Execution Fail Error: com.mysql.jdbc.Connection.isValid(I)Z

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To resolve this error, you must install Microsoft Visual C++ 2010 SP1 Redistributable package.

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Root Cause: java.lang.Exception: C:\Users\<Username>\AppData\Local\QualitiaWDClient/WebDriver\Config/android.properties file does not exist.

Solution:

This error occurs when Qualitia is launched using the incorrect shortcut and user tries to execute the test case for Mobile web or native application.

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Teamcity Agent Running Headless Execution on Window Server System

Qualitia seamlessly integrates with TeamCity, Bamboo, Jenkins continuous integration tools. Sometimes users are unable to view the test case execution on the designated TeamCity build agent. 

It is observed that setting the right Java path resolves this problem. You can try below:

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Qualitia Configuration File does not exist, can you please save Qualitia Configuration.

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This issue occurs when the configuration file is missing. The file is created when you save the configuration settings for the first time.

This issue may occur when creating offline package (from File > Offline Package) as well.

Solution:

1. Log on to Qualitia Automation Studio.
2. On the Setting menu, click Configuration Setting.
3. Click OK.
4. Now create an offline package from File > Offline Package.

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Resetting Password for System Users.

For system users, Qualitia uses the password of the machine where Qualitia client is installed. This password would only be changed if the user updates machine / AD / LDAP password.

Qualitia License Key Not Found. (H0007)

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Solution:

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